Contact support
Help for the Chat plan, WhatsApp connections, team members, and Omnichannel billing.
Email replies are usually within one business day (Mon–Fri)
WhatsApp consult
Ask about the Chat plan, connecting a number, or inviting a teammate.
Chat on WhatsAppTechnical support
A number dropped, the inbox is quiet, or a teammate cannot sign in.
[email protected]Common questions
- Which channel can I connect today?
- Unofficial channels connect by scanning a code. Official channels wait for Meta approval and cannot be connected yet.
- Do old chats disappear when a number disconnects?
- No. A disconnected badge means the link stopped. Open that number and connect it again. Saved conversations stay.
- How long are chat files kept?
- Chat text stays. Photos, videos, and documents older than one year are deleted. The chat then says the file expired.